TESTIMONIALS

Our Client Stories

Ali & Craig

Anna & Adam

Kerrie & Michael

We have bought hundreds of homes for all sorts of people.
From our surveys, around 95 in every hundred are very happy with our service.
Below are testimonial snippets from some of our customers.

Always sceptical about it, but did what I was told - Good decision. Mal, you purchased 11 Condor for me a few years back. Sold it today. Good deal. Turned out to be an excellent choice. Worked well for the kids and made a tidy profit. Always sceptical about it, but did what I was told - Good decision. Thanks, Douglas
Douglas - hawthorn east
We know we were in great hands, had the best team, and got the best deal possible. Dear Mal and Gina, On behalf of myself, Karen and our little family, I wanted to personally thank the both of you for everything you have done for us during the search to find our ideal property. You have been spot on with your guidance, your timely advice and your knowledge of the market. While these searches are never straightforward, you have made it as low stress and efficient as it could possibly be. As someone who does M&A and negotiations for a living, I have thoroughly enjoyed seeing the way you work as a deal practitioner. We know we were in great hands, had the best team, and got the best deal possible. Thanks for everything. Hopefully we get a chance to have a celebratory drink with both of you when we are next in Melbourne. Warm regards, Michael
Karen & Michael - canterbury
a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... Hi Gina Hope you are well. I did smile when reading about the “wet fish slap” this morning. It is both great prose and a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... and we haven’t looked back for a second! Kind regards Jonathan and Vanessa
Vanessa & Jonathan - armadale
Your professionalism, judgment and communication with us was exemplary. Many thanks Gina. I can't begin to tell you how impressed Marika are with all of the work that you and Mal did for us in the past week. Your professionalism, judgment and communication with us was exemplary. We would not contemplate buying in Melbourne without your guidance. Chris
Marika & Chris - kew
You have been very busy and somehow managed to stay very professional, giving personal service. Thank you Dear Gina, It has been fantastic working with you and I am so pleased I will have you on this last leg of my journey into … St. The rest of the James Buyer Advocates team have all been amazing! And of course Mal who steps in when needed and tells it how he sees it! Good on him! Please pass my thank you onto Mal and the team. I certainly would not have bought … St without you all. However Gina, you have been extra special. You have been very busy and somehow managed to stay very professional, giving personal service. Thank you, I would not say what I did if I did not mean it! Kate
Kate - brighton
. . . So Thank YOU and to your team Simone, I just wanted to say thank you again for helping us secure such a beautiful home. You may recall that the whole thing about our move was to make it easier for me to get to work. This morning I got up 1/2 hour later than I used to, I went for a 1/2 hour walk to Malvern station across Caulfield park (to get some exercise that I never seemed to fit in) and then caught my "usual" train at Malvern rather than Aspendale. So here I am at my desk at the same time, but I've gained half hour extra sleep and half hour of exercise. So Thank YOU and to your team.
Hannah & Jim - caulfield north
I have appreciated your honest and constant communication Dear Mal, Thank you for all of your assistance in successfully negotiating the purchase of a property on behalf of the school. In our recent dealings you have provided sound advice in relation to the recommended approach which has resulted in the purchase of our desired property within our allocated budget. I have appreciated your honest and constant communication in regards to the progress of the negotiation. You have passed on information promptly to ensure the school had all the appropriate information at our disposal. I am most grateful for your professionalism and attention to our purchase. I would be happy to recommend your services. Kindest Regards, Cathy Tan Business Manager Lauriston Girls School
Lauriston Girls School -
you invested the time in getting to know us and fully understanding our needs as a family. Hi Sim Thank you for all your work in securing our new home. In turning things around so quickly in just three days from calling the agents to arranging the pre-auction sale this was only possible as you had invested the time in getting to know us as and fully understanding our needs as a family. Each property we viewed your assessments were spot on and the insights you provided made the decision making process so much easier and ultimately successful. In arranging the sale pre-auction removed a lot of stress for us and thanks to Mal’s negotiation skills secured the property at a great price. We are very much looking forward to moving in and the kids will love growing up in their new home, we couldn’t have secured it the way we did without you. It has been a pleasure to work with you on this journey, our thanks also the rest of the team at JBA. We will recommend you to everyone we know buying property in Melbourne. Cheers Andrew and Sue
Sue & Andrew - hampton
we would like to thank you for asking the right questions Hello Gina, Mal and Team Wow! You have done a great job and we are the ones who would like to thank you for asking the right questions and getting the deal through last night - we are very very happy and looking forward to using all that space and pool come Feb! Great work! We are very happy with the decision you helped us make Thank you and we’ll be in touch :O) - Marta and Ross xxx
Marta & Ross - glen iris
Resulting from your team's assurance and professionalism, our family's financial security has been acertained. Hi Gina, hope you are well. We would like to express our sincere gratitude to your assistance in securing ..? Malvern East. Since we purchased the property, we have been working on upgrading and extending the property. It has increased value by 80% in two years. We certainly say it's the best investment decision by far. Resulting from your team's assurance and professionalism, our family's financial security has been ascertained. We really appreciate your assistance in our second biggest milestone. (Only just below birth of our first child) We really hope that other inexperienced young family can benefit from the informed property purchase just like us. Thanks again Gina and team, Welcome to come for a visit and check out our new improved abode. Jenny, Johann and Connor.
Jenny & Johann - malvern east
really did appreciate the work you were able to do and the way you respected our views at each stage of the process Hi Gina It was a very exciting and unpredictable week but we've not had a negative thought since securing the property. Thanks for your guidance and efficiency throughout the intense lead up and whole process … as really did appreciate the work you were able to do and the way you respected our views at each stage of the process. It feels very odd driving round … at the moment knowing what a big change is imminent but you're right, the community and area seem very welcoming! Kind regards, AB & CB
- fitzroy north
Fortunately, you were able to negotiate a price that the "head" can accept Dear Gina and Mal, Thank you very much for your help with the purchase of our new home. While the decision to proceed yesterday may have appeared a bit rushed, I believe it was the culmination of months of our ground work together. We were perhaps following our hearts more on this decision. Fortunately, you were able to negotiate a price that the "head" can accept and we are very happy with our purchase. Nisha is delighted to have avoided the stress of an auction as well:-) Nisha & Suraj
Nisha & Suraj - camberwell
We believe we could never have bought (in a very competitive market) at the price we did My husband and I could not be happier with our house, which we believe we could never have bought (in a very competitive market) at the price we did, at the time we did, without Simone and Mal's expertise and assistance. (We had been searching for about 3 years, on and off, and had inspected some 200 properties in person before engaging JBA. The house we ended up buying, and love, was not one we would have considered had Sim not brought it to our attention.) We will never buy again without using their services. In our view, your money will be well-spent on having them on your side. We're very happy to have had Sim assist us on one of the biggest decisions in our lives and highly recommend her to anyone else considering engaging JBA.
Amy & Derek - glen iris
We were very fortunate to have your honest advice all along Dear Simone, Mal and Matthew! Thanks so much for the beautiful flowers.!!! :) :) :) We are touched by your kindness and unwavering support. We were very fortunate to have your honest advice all along and we really appreciate your guidance at every step of the journey towards our new home. Thanks once again!
Madhu & Rasik -
We couldn’t have done it without you both! Dear Simone and Matthew, Thank you! We couldn’t have done it without you both! Couldn’t help smiling throughout my inspection after the purchase knowing the beautiful home you have gotten for us. More so when “to-be” home buyers continue to pour in showing interest in the house they can no longer buy! p.s. You are always welcome to jump on our trampoline! – James & Jo
Jo & James - surrey hills
Not dissimilar to the relationship you have with your obstetrician when you’re having a baby. It’s quite intense, emotional and personal.. Hi Gina, We just wanted to touch base again to thank you for your assistance with this purchase. I decided last night that the whole experience of dealing with you guys was not dissimilar to the relationship you have with your obstetrician when you’re having a baby. It’s quite intense, emotional and personal for a very brief period of time, then we all move on quickly and don’t cross paths again (until next time……………..). Very glad that we got a house this time and not a baby! We could not fault your professionalism, integrity and calm throughout the process and would not hesitate to recommend you to friends and colleagues. Kind Regards, R & W
R & W - hampton
The late night calls to us and knowing you had the process under control was a great support Dear Gina and Mal, Michael and I wanted to thank you so much for your support and guidance during the purchase of our home. You very kindly and politely steered us away from the wrong properties to purchase and towards the right property for us. We are thrilled with our new home and are very grateful for your expert guidance and application during the purchase process. We would never have bought this property on our own as we were overseas for the final weeks of the listing period . The late night calls to us and knowing you had the process under control was a great support. When our plane landed as we returned home, there was an email from you both congratulating us on our purchase. Such a joy and very exciting to buy a home as we were flying home from the USA. We enjoyed our time with you both and now look forward to showing you our new home once the renovations are complete. Kind regards, Kerrie and Michael Creelman
Kerrie & Michael Creelman - brighton
Thank you both so much for all your time, coaching and bidding - definitely an art to securing the right place. Mal and Gina Last week when I had laryngitis and Chris was boarding a flight to San Francisco, I was wondering how on earth I would buy ...South Yarra on my own!! Then you guys stepped in to help. Thank you both so much for all your time, coaching and bidding - definitely an art to securing the right place. I am really glad you also like the property and think it is right for us. We are a good team. Kathy and Chris
Kathy & Chris - south yarra
So I just wanted to thank you and Mal for being part of this success story . Gina, How are you ? I was just thinking about you and was wondering how you were ? I missed to let you know that our house was selected as the cover of the recent May issue of the Australian House and garden magazine with a 10 pages special as well ( I have a copy if you want since it is not for sale anymore ). We also had a special story on the domain page and other medias . This is what I call a success story , buying a house with a serious need of TLC but in a good location ( as you know land prices in our street have gone up with number 62 recently selling for over 3 M ). So I just wanted to thank you and Mal for being part of this success story . ( the house won runner up best renovation /won best renovated kitchen /won runner up for best outdoor space at last year's HIA awards). Not bad for a house that was lacking quality finishes when we bought it . It shows that faith , vision and collaborating with a great interior architect ( Austin Design) and a great builder( atkinson -Pontifex) can really take a house from drab to fab ( our house is still currently in demand for magazines and online media features ). So thank you to you both for assisting us when trying to purchase a house . Well , I can only say that I miss seeing you and talking to you . I hope that all is well with you , work and most importantly with the family . Big kisses Gina and to Mal of course . Best wishes . XxGhabida
Ghabida & Frank - brighton
We ... will forever be grateful to you ... from saving us from all the bad houses we would have bought had we not worked with you Dear Mal and Gina, I held off writing this letter waiting for the buzz and fizz to settle down, the giddiness to disappear - but it hasn't! We're now in the house and even the cons of it haven't popped the bubble of joy we feel. I just wanted to say a huge and resounding thank you on behalf of my husband and I, on behalf of our children and on behalf of our families who can now stop worrying about us. When we started the house-buying process we were text-book first home buyers, naive and rose-coloured glasses firmly in place. Fast-forward nine months later and we've undergone something of a metamorphosis. You indulged us just enough (out of politeness, perhaps!), pushed us, humored us, challenged us and most importantly, somehow managed to educate us. You have helped preserve our marriage and given us the ability to have our children grow up in a beautiful family home with wonderful private and public schools nearby. As well as a park. And public transport. And decent cafes and restaurants. And even nice neighbours, And did I mention the the option of great government schools? We really feel we have one the lotto and will forever be grateful to you and the team at James from saving us from all the bad houses we would have bought had we not worked with you. I've no doubt we were not the easiest of clients - thank you, truly, for sticking with us, keeping us on track and having helped make our dream come true. Delighted home buyer in the east.
- canterbury
Most importantly throughout the whole process you did as you said you would do. Hi Gina, Hope you are well and had another successful week! Just a short note to say a very big thank you to you and Mal for all your help in securing our family home in Malvern East. We would not have been able to purchase the property for the price without your assistance. Your involvement really opened our eyes to the information disadvantage that buyers face when dealing with real estate agents. Your experience was invaluable as we entered the negotiation process and you took us through the process step by step, explained everything clearly and mapped out potential options/outcomes. Your involvement ensured that the buying process was relatively stress free. You worked hard and tried different strategies to get a result, and kept on pushing until we reached a result. We really appreciated how you listened to what we wanted, provided honest feedback and tested our preferences. There was never any pressure to pursue any opportunity. You and Mal worked extremely well as a team and we felt we benefited from the collective expertise of JBA. Most importantly throughout the whole process you did as you said you would do. We have settled into our new home now and love it. The kids enjoy the extra space and it is true what Mal said, “a happy wife, a happy life”. A huge thanks again and we would highly recommend your services for others looking for a home. Warm regards, William and Jennifer
Jennifer & William - malvern east

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