TESTIMONIALS

Our Client Stories

Ali & Craig

Anna & Adam

Kerrie & Michael

We have bought thousands of homes since 2002.
Below are testimonial snippets from some of our clients.

With your support and guidance we believe we have made the right decision for our family Hi Mal and Gina, I have been meaning to contact you both for some time to say a big thank you for your guidance throughout the process of purchasing our new home. We have been in now for nearly 8 weeks and both Nik and I agree that the move was a great decision as opposed to staying and pursuing a new build. However, these decisions can be hard to make and with your support and guidance we believe we have made the right decision for our family. Hope life is treating you both well. Kind regards Kate and Nik
Kate & Nik - Brighton
It’s not an admission of weakness to retain an advocate, it’s a smart move to be in a stronger position than the competition on auction day. We’ve bought twice and sold once with Mal and Gina. The benefits that Mal and Gina have bought to our process are many, but their killer value is the true understanding they gave us on the property (quality and value, street-by-street), the market, and all likely process outcomes so we could afford to be extremely aggressive in purchase decisions from a position of confidence. Neither of our purchases would have happened without them and we have zero nervousness that we may have bought badly. It’s not an admission of weakness to retain an advocate, it’s a smart move to be in a stronger position than the competition on auction day. We wish Mal, Gina and the wider James team all the best with the business. They’re lovely people to deal with and we’ll be back in touch for the next move when the kids leave home...
Kendra & Michael - Hampton
The support from the rating system, the methodical process, your experience You were both fantastic and I am very grateful. The support from the rating system, the methodical process, your experience - I would recommend you both in a heartbeat to anyone. Cindy
Cindy - Hampton
The value they offer is immense, their understanding of the Melbourne property landscape and ability to identify excellent houses is first rate. We are so thrilled to have found James Buyer Advocates and would readily recommend both Gina and Mal to prospective buyers. The value they offer is immense, their understanding of the Melbourne property landscape and ability to identify excellent houses is first rate. With Mal and Gina guiding us we were able to make an informed choice with absolute confidence. We had complete trust in both Mal and Gina and they acted with integrity during each part of the process. Mal and Gina were always available to us and their communicative and efficient approach meant that any questions we had were quickly addressed. I am certain that without James Buyer Advocates we would not have purchased our dream home in the dream suburb. Mal and Gina were an absolute pleasure to work with and we will certainly look to them again in the future for any buying/selling needs. Thank you so much James Buyer Advocates!
Tom & Angela - Brighton
This was the most stress free sale we've been through and we've been through 3 other sales previously so we know what it's 'normally' like. Mal, Thank you again for helping us through the sale of Duggan St Balwyn North. This was the most stress free sale we've been through and we've been through 3 other sales previously so we know what it's 'normally' like. The way you organised and ran the agent interviews with us was fantastic and left us in no doubt that we picked the right ones for our sale. During the campaign we appreciate the regular feedback and recalibration from you and strategising ahead to achieve our desired result. In a tough market where most auctions in the area get passed in we ended up with 7 bidders and sold above reserve! It was fantastic to have someone we trust to be on our side during the whole process, knowing that the agents are being kept in line with what our aims are and that we could not have done much more to get a better result. You not only helped us alleviate the stresses of the 'unknown' during the process, but saved us a lot of time that would have been spent going back and forth with agents. Can't wait to go through the next buy/sell with you in the future! Regards Will & Deb
Will & Deb - Balwyn North
The James team is a well-oiled machine The James team is a well-oiled machine and we appreciate your attention to detail and everything that you all do for us!
Denise & Zak - Malvern
Having you always available to advise and challenge us, smoothed out the whole process of buying a house Hi Sim and Mal, It’s been only 2 days since you secured our new home in Mont Albert and we feel it was always meant to be ours. We have plans to make it a beautiful family home. We will keep you up to date along the way. We are extremely happy we got to know you and would recommend James Buyer Advocates to everyone interested in buying a property. Paul and I have had 100% trust in your expertise, judgement and knowledge. Having you always available to advise and challenge us, smoothed out the whole process of buying a house, which everyone knows it is not an easy one … Your friendly and professional manner has made it very easy to listen to you and follow your advice. I could go on and on saying how grateful we both are … so I think I will stop to one big, heartfelt THANK YOU. We’ll keep in touch!
Viv & Paul - Mont Albert
Always sceptical about it, but did what I was told - Good decision. Mal, you purchased 11 Condor for me a few years back. Sold it today. Good deal. Turned out to be an excellent choice. Worked well for the kids and made a tidy profit. Always sceptical about it, but did what I was told - Good decision. Thanks, Douglas
Douglas - Hawthorn East
We know we were in great hands, had the best team, and got the best deal possible. Dear Mal and Gina, On behalf of myself, Karen and our little family, I wanted to personally thank the both of you for everything you have done for us during the search to find our ideal property. You have been spot on with your guidance, your timely advice and your knowledge of the market. While these searches are never straightforward, you have made it as low stress and efficient as it could possibly be. As someone who does M&A and negotiations for a living, I have thoroughly enjoyed seeing the way you work as a deal practitioner. We know we were in great hands, had the best team, and got the best deal possible. Thanks for everything. Hopefully we get a chance to have a celebratory drink with both of you when we are next in Melbourne. Warm regards, Michael
Karen & Michael - Canterbury
a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... Hi Gina Hope you are well. I did smile when reading about the “wet fish slap” this morning. It is both great prose and a timely reminder just over one year on of how clever we were to engage you to achieve this for us ... and we haven’t looked back for a second! Kind regards Jonathan and Vanessa
Vanessa & Jonathan - Armadale
Your professionalism, judgment and communication with us was exemplary. Many thanks Gina. I can't begin to tell you how impressed Marika are with all of the work that you and Mal did for us in the past week. Your professionalism, judgment and communication with us was exemplary. We would not contemplate buying in Melbourne without your guidance. Chris
Marika & Chris - Kew
You have been very busy and somehow managed to stay very professional, giving personal service. Thank you Dear Gina, It has been fantastic working with you and I am so pleased I will have you on this last leg of my journey into … St. The rest of the James Buyer Advocates team have all been amazing! And of course Mal who steps in when needed and tells it how he sees it! Good on him! Please pass my thank you onto Mal and the team. I certainly would not have bought … St without you all. However Gina, you have been extra special. You have been very busy and somehow managed to stay very professional, giving personal service. Thank you, I would not say what I did if I did not mean it! Kate
Kate - Brighton
. . . So Thank YOU and to your team Simone, I just wanted to say thank you again for helping us secure such a beautiful home. You may recall that the whole thing about our move was to make it easier for me to get to work. This morning I got up 1/2 hour later than I used to, I went for a 1/2 hour walk to Malvern station across Caulfield park (to get some exercise that I never seemed to fit in) and then caught my "usual" train at Malvern rather than Aspendale. So here I am at my desk at the same time, but I've gained half hour extra sleep and half hour of exercise. So Thank YOU and to your team.
Hannah & Jim - Caulfield North
you invested the time in getting to know us and fully understanding our needs as a family. Hi Sim Thank you for all your work in securing our new home. In turning things around so quickly in just three days from calling the agents to arranging the pre-auction sale this was only possible as you had invested the time in getting to know us as and fully understanding our needs as a family. Each property we viewed your assessments were spot on and the insights you provided made the decision making process so much easier and ultimately successful. In arranging the sale pre-auction removed a lot of stress for us and thanks to Mal’s negotiation skills secured the property at a great price. We are very much looking forward to moving in and the kids will love growing up in their new home, we couldn’t have secured it the way we did without you. It has been a pleasure to work with you on this journey, our thanks also the rest of the team at JBA. We will recommend you to everyone we know buying property in Melbourne. Cheers Andrew and Sue
Sue & Andrew - Hampton
we would like to thank you for asking the right questions Hello Gina, Mal and Team Wow! You have done a great job and we are the ones who would like to thank you for asking the right questions and getting the deal through last night - we are very very happy and looking forward to using all that space and pool come Feb! Great work! We are very happy with the decision you helped us make Thank you and we’ll be in touch :O) - Marta and Ross xxx
Marta & Ross - Glen Iris
Resulting from your team's assurance and professionalism, our family's financial security has been acertained. Hi Gina, hope you are well. We would like to express our sincere gratitude to your assistance in securing ..? Malvern East. Since we purchased the property, we have been working on upgrading and extending the property. It has increased value by 80% in two years. We certainly say it's the best investment decision by far. Resulting from your team's assurance and professionalism, our family's financial security has been ascertained. We really appreciate your assistance in our second biggest milestone. (Only just below birth of our first child) We really hope that other inexperienced young family can benefit from the informed property purchase just like us. Thanks again Gina and team, Welcome to come for a visit and check out our new improved abode. Jenny, Johann and Connor.
Jenny & Johann - Malvern East
really did appreciate the work you were able to do and the way you respected our views at each stage of the process Hi Gina It was a very exciting and unpredictable week but we've not had a negative thought since securing the property. Thanks for your guidance and efficiency throughout the intense lead up and whole process … as really did appreciate the work you were able to do and the way you respected our views at each stage of the process. It feels very odd driving round … at the moment knowing what a big change is imminent but you're right, the community and area seem very welcoming! Kind regards, AB & CB
- Fitzroy North
Fortunately, you were able to negotiate a price that the "head" can accept Dear Gina and Mal, Thank you very much for your help with the purchase of our new home. While the decision to proceed yesterday may have appeared a bit rushed, I believe it was the culmination of months of our ground work together. We were perhaps following our hearts more on this decision. Fortunately, you were able to negotiate a price that the "head" can accept and we are very happy with our purchase. Nisha is delighted to have avoided the stress of an auction as well:-) Nisha & Suraj
Nisha & Suraj - Camberwell
We believe we could never have bought (in a very competitive market) at the price we did My husband and I could not be happier with our house, which we believe we could never have bought (in a very competitive market) at the price we did, at the time we did, without Simone and Mal's expertise and assistance. (We had been searching for about 3 years, on and off, and had inspected some 200 properties in person before engaging JBA. The house we ended up buying, and love, was not one we would have considered had Sim not brought it to our attention.) We will never buy again without using their services. In our view, your money will be well-spent on having them on your side. We're very happy to have had Sim assist us on one of the biggest decisions in our lives and highly recommend her to anyone else considering engaging JBA.
Amy & Derek - Glen Iris
We were very fortunate to have your honest advice all along Dear Simone, Mal and Matthew! Thanks so much for the beautiful flowers.!!! :) :) :) We are touched by your kindness and unwavering support. We were very fortunate to have your honest advice all along and we really appreciate your guidance at every step of the journey towards our new home. Thanks once again!
Madhu & Rasik -
We couldn’t have done it without you both! Dear Simone and Matthew, Thank you! We couldn’t have done it without you both! Couldn’t help smiling throughout my inspection after the purchase knowing the beautiful home you have gotten for us. More so when “to-be” home buyers continue to pour in showing interest in the house they can no longer buy! p.s. You are always welcome to jump on our trampoline! – James & Jo
Jo & James - Surrey Hills

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We buy 60 homes for our clients every year.
We buy Inner East and Bayside over $M+.

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